Do you suppose it is human nature to just expect others to know and understand something because we know and understand it? It sure seems that way sometimes.
We have spent our lifetime learning, yet we often get frustrated when other people don’t get it, even though their experiences are not the same as our own.
Remember back (way back for some of us), when you were younger. Someone, your elder, spoke to you in a manner that assumed you knew something or other. Because they had the experience, they assumed you had it as well.
The fact that they were twice as old with mountains more experience seemed irrelevant. Realistically, how could we be expected to see things from their point of view, use the same judgment, etc.?
Keep this reality in mind when you approach someone about a mistake they have made. Is it reasonable to expect them to have known better?
Have you been in a similar situation, perhaps when you were younger, that you can talk about to demonstrate that you understand? This can assist you when dealing with your direct sales marketing team.
Remember to share your past mistakes before criticizing someone else for their mistakes. If you are anything like me (or as old) you will have some doozies you can share!
Try saying something like ‘do you think it would have been better if you had done …?’
Sharing your own mistakes first makes it much easier for someone to accept your criticism. They know you understand as you have made your own share of mistakes, perhaps ones that are even more drastic.
Another great thing to remember: if you make a mistake, even if no one else has spotted it yet, admit it openly. Don’t wait for it to become an issue.
Errors are more easily corrected the sooner they are caught, and you just might influence others to do the same.
Top leaders have such traits.
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